Business messaging and customer communication platform for companies.
Connect business communication channels, manage customer conversations through a shared team inbox, automate routine workflows and keep customer communication organized in one workspace.
Service Group Messaging is a software platform designed to help businesses manage customer communication across messaging channels from a shared workspace.
Businesses connect their own accounts and remain in control of their customer relationships and business assets. The platform provides tools for teams to receive, organize and respond to customer conversations, use messaging templates, automate routine communication and integrate conversations with customer service workflows.
Businesses connect their own accounts and retain full ownership of their numbers and assets.
Platform data is processed strictly for authorized customer service and is never sold or used for ads.
Role-based access control, departmental assignment, and unified customer conversation history.
Designed from the ground up for modern businesses to manage multi-channel messaging at scale.
Manage customer conversations from a centralized workspace and allow authorized team members to collaborate on customer communication.
Designed to connect businesses with their own WhatsApp Business Platform assets for customer messaging, team inbox workflows, templates and automation.
Manage reusable messaging templates for customer notifications and communication workflows.
Automate routine customer communication, notifications and internal workflows.
Connect conversations with customer records, requests, orders and service history.
Assign conversations and customer requests to team members and manage internal workflows.
A structured and compliant approach to managing high-volume customer inquiries.
Customers authorize access to their own business assets and use Service Group Messaging to provide customer support, manage customer requests and communicate with their customers.
Unify customer conversations across primary messaging channels while complying with official provider policies.
Designed to connect businesses with their own WhatsApp Business Platform assets for customer messaging, team inbox workflows, templates and automation.
Primary business messaging integrationBusiness bot & group channel
Connected / SupportedDirect message workflows
Integration in developmentShared support mailbox
Integration in developmentWhatsApp Business Platform is the primary business messaging channel supported for customer service and notification delivery. Additional channels are under active development.
Service Group Messaging is designed for businesses that need a structured way to manage customer communication across teams.
The platform is being developed to support shared inboxes, customer records, assignments, templates, workflow automation, reporting and integrations with business systems.
We adhere to zero-trust architecture and strict data minimization principles.
Service Group Messaging uses platform data only to provide the communication and customer service functionality requested by the business that authorized access.
Data may be processed to:
Strict Prohibition of Data Sale: Platform data is not sold and is not used for unrelated advertising purposes.
Business Responsibility: Businesses remain responsible for their own customer relationships and the business assets they connect to the platform.
Data Deletion: Businesses may request deletion of their platform data and connected account information at any time. View our Data Deletion Instructions or contact info@mvu.kz.
Service Group Messaging is developed and operated by International Driver Center, Individual Entrepreneur (Kazakhstan), operating under the International Drivers Centre brand.