Privacy Policy & Data Processing Notice

Platform: Service Group Messaging • Legal Provider: International Driver Center, Individual Entrepreneur (Kazakhstan) • Operating Brand: International Drivers Centre • Last updated: October 2026

        Summary: Service Group Messaging is a business messaging software platform. We process customer conversation data solely on behalf of authorizing businesses to deliver communication and customer service functionality. We never sell platform data and never use customer data for advertising.
      

1. General Provisions & Legal Entity

This Privacy Policy governs the processing of personal and business data through the Service Group Messaging software platform, developed and operated by International Driver Center, Individual Entrepreneur (Kazakhstan), operating under the International Drivers Centre brand (hereinafter referred to as the “Provider” or “We”), registered in the Republic of Kazakhstan (Address: 050000, Republic of Kazakhstan, Almaty, 117/86 Kazybek Bi St., Office 403; Email: info@mvu.kz / info@idlc.kz).

The Provider complies with the Law of the Republic of Kazakhstan No. 94-V dated May 21, 2013 “On Personal Data and Their Protection” and international data privacy principles.

2. Roles in Data Processing

The Business as Controller: The business subscribing to Service Group Messaging and connecting its communication accounts acts as the data controller for the customer conversations and contacts managed through the platform.

The Provider as Processor: Service Group Messaging acts as a data processor, providing the technical infrastructure, team inbox, template management, and automation workflows strictly in accordance with instructions authorized by the subscribing business.

3. Data Processed by the Platform

To enable multi-channel customer communication, the platform processes the following categories of data:

Business Account Assets: Account identifiers, phone number IDs, messaging channel tokens, and metadata provided by the authorizing business to connect messaging channels.
Customer Communication Data: Inbound and outbound message text, conversation timestamps, messaging channel identifiers (e.g., WhatsApp user IDs or phone numbers), media attachments, and message status receipts (sent, delivered, read).
Team Member & User Account Data: Names, corporate email addresses, roles and access permissions of authorized staff members using the team workspace.
Operational & Audit Logs: Technical session logs, API request timestamps, and security audit trails necessary to ensure service reliability.

4. Purposes of Processing

Data processed through Service Group Messaging is strictly limited to the following operational purposes:

Displaying and routing customer conversations within the shared team inbox;
Delivering authorized business messages, replies, and notifications;
Managing pre-approved messaging templates in compliance with messaging channel provider guidelines;
Executing automated workflows and status notifications configured by the subscribing business;
Associating customer conversations with service requests, verification records, or orders;
Ensuring platform security, fraud prevention, and operational integrity.

5. Prohibitions & Protection Standards

        Commitment to Data Protection:
        
• Platform data is never sold, rented, or leased to third parties.
        
• Customer communication data is never used for advertising, behavioral profiling, or tracking.
        
• Authorized businesses retain complete ownership of their messaging assets and customer relationships.

6. Messaging Channel Integrations (WhatsApp Business Platform)

When a business connects its WhatsApp Business assets, the platform communicates with the official Meta WhatsApp Business Platform APIs strictly to transmit messages and status webhooks as authorized by the business.

Businesses remain responsible for obtaining required user opt-ins and complying with the WhatsApp Business Messaging Policy and Meta Terms of Service.

7. Data Security and Confidentiality

We implement organizational and technical measures designed to protect data against unauthorized access, modification, disclosure or destruction. Data transmitted between supported services and the platform is protected in transit using industry-standard TLS and stored in secured infrastructure with access controls appropriate to the sensitivity of the data.

8. Data Retention & Deletion

Data is retained only as long as necessary to fulfill the business communication and support workflows requested by the business, or as required by applicable statutory record-keeping obligations in Kazakhstan. Upon termination of service, data may be exported or permanently deleted at the request of the subscribing business.

Businesses using Service Group Messaging may request deletion of their platform data and connected account information. For step-by-step procedures, view our Data Deletion Instructions or contact info@mvu.kz.

9. Contact Information

For inquiries regarding data processing, privacy compliance, or exercising data subject rights, please contact:

International Driver Center, Individual Entrepreneur (Kazakhstan)
Operating Brand: International Drivers Centre
Address: 050000, Republic of Kazakhstan, Almaty, 117/86 Kazybek Bi St., Office 403
Telephone: +7 708 080 8909, +7 708 080 8101
Email: info@mvu.kz / info@idlc.kz